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Yardım Merkezi

1.1. These terms and conditions apply when using the Sportsbook platform for betting. When placing a bet, the account holder automatically accepts the terms of the current Sportsbook Rules and fully agrees with them. The account holder confirms that at the time of betting, he/she has reached the age of majority, which is allowed for betting according to the laws of the jurisdiction in which he/she is located. All information provided by the player in the process of registration on the site Sportsbook is up-to-date and accurate; the player also understands that there is a risk of losing money when making bets and it is not possible to make any claims to Sportsbook in connection with losses.

1.2. Sportsbook reserves the right, without prior personal notice, to make any changes or additions to the rules, regulations and payment procedures set forth herein, as well as to payment and betting limits. Therewith, the conditions of previously made bets remain unchanged, and all subsequent bets are subject to the modified rules.

1.3. By accepting the terms and registering on the website, you agree that Sportsbook has a right to conduct any identification, credit and other verification (video verification) checks from time to time as necessary and in accordance with the applicable laws and regulations or as requested by the relevant regulatory authorities. You agree to provide the requested information in connection with these verification checks. We reserve the right to suspend your account or restrict your access to it in any reasonable way until the appropriate checks are completed to our satisfaction. The terms of these inspections are set by Sportsbook on an individual basis, but not more than 30 days for the verification of player documents and not more than 180 days for the verification of the player's bets.

1.4. We reserve the right to ask you for the origin of your funds. For this purpose, the player must provide additional information and documents that confirm that you have sufficient funds for betting (salary, confirmed by bank statements or place of work indicating the position held).

1.5. In case there are signs of fraudulent actions of different nature related to betting, betting, receiving winnings and withdrawal of funds from the personal account, presenting fake documents, committing acts on behalf of the client by a third party using the registration and personal data of the identified player, Sportsbook has the right to stop such actions by its own forces - by contacting and agreeing with the player to conduct a video verification (until this procedure is completed, the player's account is blocked), as well as by contacting the competent authorities on the fact of committing the act. At the same time Sportsbook is not obliged to prove the guilt of the player in the aforementioned situations by providing evidence to customers.

1.6. After agreement with the player of the timing of the video verification is appointed date of a video call with an employee of Sportsbook (Skype/Google Meet). Video verification takes place in English (if the player has no knowledge, he must provide an interpreter on his part). During the video call, the player must be present in a closed room alone (except for the presence of an interpreter), and the player is forbidden to wear and use various accessories and clothing that may interfere with the identification of the player.

During the video verification, the player will be asked a number of questions to establish the validity of previously provided documents, as well as questions, the answers to which may allow to establish a violation of the rules of Sportsbook.

According to the results of the video verification Sportsbook may decide to cancel all bets of a player, including the withdrawal of all deposits made as compensation for the implementation of fraudulent actions, as well as the subsequent blocking of the account. Any decision made shall be final.

1.7. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure. After this period (2 weeks), no claims are accepted from the player.

1.8. If a player refuses to go through the verification procedure (video verification), Sportsbook reserves the right to declare all bets invalid.

The player's refusal from verification shall be considered as a direct written refusal, as well as complete or partial absence of actions from the player to fulfill the requirements of Sportsbook on the verification procedure within 2 weeks (starting from the first letter sent to the player about the need to undergo verification / video verification).

1.9. Registered player is prohibited to re-register as a new player, including with other registration data. Re-registration is allowed only after agreement with Sportsbook. Players are prohibited to provide third parties to use the player's personal account, make any operations in it, use other person's bank cards or payment details to deposit/withdraw money, as well as transfer funds from other people's accounts of electronic payment systems and Internet wallets.

1.10. Sportsbook prohibits two or more players to make bets from the same IP address, the same computer, or from the same local network, to avoid suspicion of collusion (multi-accounting). Sportsbook has the right to block the accounts of such players with the subsequent cancellation of all bets on the linked accounts.

1.11. We make every effort to ensure that the website content is correct but all information about the current progress of events is for informational purposes only. Sportsbook does not accept any responsibility for inaccuracies. We recommend that you always use alternative sources of information.

1.12. The English version of these Sportsbook rules takes precedence over all other versions, editions and translations. In the event of a dispute over the content or interpretation of these Sportsbook rules, or in the event of a discrepancy or inconsistency between the English version and any other version of the Sportsbook rules, the English version shall prevail.

1.13. If some issue is not subject to these rules, Sportsbook reserves its right to finalize the decision individually and based on the principles of fairness.

1.14. The home team appears first and the away team second, unless otherwise noted.

In some American leagues the teams are arranged both in direct order (home team - away team), and in reverse order. In the case of the reverse order no refunds are made on bets

1.15. Sportsbook is in no way responsible for errors in entering, transmitting, displaying, publishing, betting or odds information. If any bet has been accepted in error, Sportsbook reserves the right to cancel it - if there have been obvious errors regarding odds or results, such as erroneous display of odds, participating teams, results, match format, etc. In the case of incorrectly calculated markets, we reserve the right to correct them at any time.

1.16. Hyperlinks to other sites are provided for information purposes only, Sportsbook is not responsible for their content and players use them at their own risk.

1.20. Basic Terms and Definitions

1.20.1. Line - A list of suggested events with odds of potential winnings provided by Sportsbook.

1.20.2. Player (client) is an individual who has made a bet with the Sportsbook. 1.20.3. A bet is an agreement entered into by a customer with a Sportsbook, according to the terms of which the loser must fulfill his obligations. It consists of accepting bets from bettors on the terms offered by Sportsbook in line.

1.20.4. A bet is a player's selection of an outcome in the market, confirmed by the deposit of funds serving as a condition for betting.

1.20.5. Outcome is an individual position in the market on which a bet can be placed.

1.20.6. Winning odd is the number by which the bet amount is multiplied during the settlement of payment.

1.20.7. Result is the result of the event (outcome) on which a bet was made.

1.20.8. All tickets will be settled at the odds on offer when the bet was placed.